Freight Forwarder Customer Service and Operations

Basic Information:

Supervisor/ Specialist

JFK Airport area, New York, USA

English

Full time

Job Responsibilities:

Customer Support

Act as the primary point of contact for customers regarding the inquiries and shipments.

Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.

Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.

Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.

Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.

Collaboration

Work closely with the teams to provide a seamless customer experience.

Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications and Skills:

Degree in Logistics, or a related field preferred.

Minimum of 3 years of experience in freight forwarding operation. Lastest working experience is freight forwarder.

Strong master of freight forwarding operations, documentation handling, regulations, and industry practices. Main and excellent experience in Airfreight end to end operation.

Excellent communication skills, both verbal and written, with a strong customer service orientation.

Detail-oriented with strong organizational and multitasking abilities.

Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

Benefits and Work Environment:

A collaborative and supportive work environment.

Competitive salary and benefits package. Opportunities for professional development and career growth.